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Enterprise Tech Services: Fueling 2025’s Digital Transformation

Digital transformation is not a choice or competitive advantage for a few forward-thinking enterprises. It is a fundamental reality that every organization must wake up to. Generative AI (GenAI) usage was democratized when ChatGPT was launched, and technologies have evolved...
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The Rise of Purpose-Led Business Transformation in 2025

For decades, global business models have focused on maximizing revenue and profits with little or no thought on the implications of their operations on people and the planet. There is widespread awareness that the once-dominant shareholder-centric paradigm is obsolete, and...

Reimagining Business Transformation with Generative AI

In recent years, Generative AI (GenAI) has moved from being a buzzword to a boardroom essential, reshaping business landscapes with tools embedded in routine workflows. Going beyond automation, GenAI has democratized AI, allowing non-tech users to solve complex problems, create...
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Blueprint for Business Transformation Success: CriticalRiver Insights

Organizations needing change the most are often the least capable of achieving it in the modern, dynamic business environment. This is not a structural paralysis but an inertia driven by years of subpar outcomes. Declining margins, skill gaps, resource constraints, and...
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The Role of Data Analytics in Digital Transformation: Insights from CriticalRiver

Cross-industry enterprises have been rolling out and upgrading their digitized processes for years. And yet, many continue to face hurdles in generating value from their technological changes, usually because they lack quality datasets. Poor data strategies can make digital...

Utilities

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By CriticalRiver

Testing Automation

We help elevate utility management with tailored solutions like Testing Automation and Testing-as-a-Service for reliable, efficient automation of systems and regression testing at machine speed. CriticalRiver’s automated testing platform is built for meter to cash, to stop that disruption before it gets into production. We apply targeted on-line testing of top transactions – with repeatable […]

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Talent on Demand

Our Talent on-Demand solution offers flexible workforce options for organizations, providing access to skilled professionals on a temporary or project basis and without a long-term commitment. Benefits include: Responding to changes in demand Meeting evolving business and technology needs Cutting labor costs and increasing efficiency and productivity Accessing a larger pool of specialized experts

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CARE 360 (Managed Services)

Empowering utilities with exceptional billing and customer system support, CARE 360 is designed to deliver operational reliability at an optimal price point. Through a commitment to continuous innovation, CARE 360 provides comprehensive managed services that meet the dynamic needs of utility management. By aligning with strategic advancements in core systems, CARE 360 ensures sustained operational […]

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Design-Development as a Service

POD (ProductOriented Development) Design-Development services to clear defects and enhancement backlogs quickly and efficiently without a broad, long-term contractual commitment. Design We specialize in tailoring solutions that perfectly match client requirements, objectives, and the distinctive nuances of a utility’s processes. This ensures an accurate configuration of Oracle’s C2M solution to meet your specific needs. Build […]

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Implementation Services

Partner and Client-side delivery support from 1 to 50 resources – onshore, near shore, and offshore. Systems Integrator and Client-Side Implementation Services Our services encompass specialized Oracle Energy and Water solutions such as C2M, CCS, CCB, MDM, AMS, and MWM. We also support advanced metering infrastructure, energy data management, analytics (OUA), and on-premise to cloud […]

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Data Services

Utilities Reporting and Insights Vast Expansion of Data for Interrogation Digital Transformation, Artificial Intelligence and Machine Learning are driving a new universe of business realities and opportunities for Utilities. Digital transformation of utilities Real-time Customer Orders, Inquiries, Transactions Real-time monitoring of Utility Processes New investments in monitoring, understanding, and predicting customer behavior and operational events […]

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Process Automation and AI

Our experts enable you to transform operations with cutting-edge technology. Our solutions encompass RPAs and AI-driven Chatbots for enhanced efficiency, empowering businesses with advanced automation capabilities. RPAs with an AI-driven Chatbot The fusion of Robotic Process Automation (RPA) and AI-driven chatbots offers a potent mix for high-volume, time-sensitive transactions like service turn-on/turn-off. RPA handles repetitive […]

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    You can also email us directly at contact@criticalriver.com