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The AI Shift in Enterprise Digital Transformation

As businesses integrate AI into their digitalization roadmaps, transformation matures from incremental upgrades to systematic change. Enterprises are rethinking how they can align technologies, talent, and strategies to automate repetitive work, learn from data, and personalize...
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Powering Scalable CX Through Enterprise Tech Services

In the modern business landscape, brand loyalty depends not just on what a business delivers, but also on how it provides that offering. As expectations get shaped by instant gratification and seamless digital interactions, Customer Experience (CX) is built by everything an...
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Enterprise Digital Transformation: The 2025 Competitive Edge

Advances in the digital playing field are at a new level in 2025 and will only get more dynamic. Today, small and medium enterprises (SMEs) can access the infrastructure, tools, and actionable insights once reserved for industry giants. Smoothly performing hardware,...
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Cloud-First Acceleration Through Digital Transformation

Every enterprise today understands the need for digital transformation (DX). That said, they also realise that reaching new milestones in this journey is not easy. Many initiatives start enthusiastically, only to slow down as siloed data, legacy systems, or rigid infrastructure...
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Five ROI Metrics for Enterprise Tech Services: The CriticalRiver Approach

In times when every dollar spent on technology (and other functions, too) must lead to measurable value, enterprises are under pressure to justify investments with tangible outcomes. According to Gartner, the global enterprise tech spending across industries is estimated to...

Utilities

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By CriticalRiver

Testing Automation

We help elevate utility management with tailored solutions like Testing Automation and Testing-as-a-Service for reliable, efficient automation of systems and regression testing at machine speed. CriticalRiver’s automated testing platform is built for meter to cash, to stop that disruption before it gets into production. We apply targeted on-line testing of top transactions – with repeatable […]

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Talent on Demand

Our Talent on-Demand solution offers flexible workforce options for organizations, providing access to skilled professionals on a temporary or project basis and without a long-term commitment. Benefits include: Responding to changes in demand Meeting evolving business and technology needs Cutting labor costs and increasing efficiency and productivity Accessing a larger pool of specialized experts

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CARE 360 (Managed Services)

Empowering utilities with exceptional billing and customer system support, CARE 360 is designed to deliver operational reliability at an optimal price point. Through a commitment to continuous innovation, CARE 360 provides comprehensive managed services that meet the dynamic needs of utility management. By aligning with strategic advancements in core systems, CARE 360 ensures sustained operational […]

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Design-Development as a Service

POD (ProductOriented Development) Design-Development services to clear defects and enhancement backlogs quickly and efficiently without a broad, long-term contractual commitment. Design We specialize in tailoring solutions that perfectly match client requirements, objectives, and the distinctive nuances of a utility’s processes. This ensures an accurate configuration of Oracle’s C2M solution to meet your specific needs. Build […]

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Implementation Services

Partner and Client-side delivery support from 1 to 50 resources – onshore, near shore, and offshore. Systems Integrator and Client-Side Implementation Services Our services encompass specialized Oracle Energy and Water solutions such as C2M, CCS, CCB, MDM, AMS, and MWM. We also support advanced metering infrastructure, energy data management, analytics (OUA), and on-premise to cloud […]

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Data Services

Utilities Reporting and Insights Vast Expansion of Data for Interrogation Digital Transformation, Artificial Intelligence and Machine Learning are driving a new universe of business realities and opportunities for Utilities. Digital transformation of utilities Real-time Customer Orders, Inquiries, Transactions Real-time monitoring of Utility Processes New investments in monitoring, understanding, and predicting customer behavior and operational events […]

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Process Automation and AI

Our experts enable you to transform operations with cutting-edge technology. Our solutions encompass RPAs and AI-driven Chatbots for enhanced efficiency, empowering businesses with advanced automation capabilities. RPAs with an AI-driven Chatbot The fusion of Robotic Process Automation (RPA) and AI-driven chatbots offers a potent mix for high-volume, time-sensitive transactions like service turn-on/turn-off. RPA handles repetitive […]

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    You can also email us directly at contact@criticalriver.com