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Your trusted partner for smooth execution, offering expert Systems Integration and Client-Side Implementation and Delivery Support, backed by post-go-live SWAT Teams for effective backlog management and comprehensive utilities integrations.

Systems Integrator and Client-Side Implementation & Delivery Support

Our services encompass specialized Oracle Energy and Water solutions such as MSCS, CCS, CCBCS, WACS, and on-premises applications including ODM, SGG, MDMS, C2M, CC&B, and WAM. We also cover SAP Utilities applications like SAP S/4 HANA, advanced metering infrastructure, energy data management, SAP Mobile Asset Management for Utilities, SAP Analytics for Utilities, SAP Cloud for Utilities, mobile asset management, analytics, and the cloud. With expertise in implementations, upgrades, maintenance, and managed services, we optimize customer interactions, meter data management, billing accuracy, analytics, and reporting. Through continuous monitoring and swift troubleshooting, we enhance operational excellence, allowing you to focus on core strengths and strategic growth. Our integrated approach ensures seamless operations and heightened customer satisfaction.

Post-go-live SWAT Teams for Backlogs/To-Do Management

We go beyond implementation, providing tailored post-go-live support ranging from short-term SWAT teams to long-term staff augmentation. Their solutions bolster user proficiency, ensuring operational excellence for Utilities. Particularly crucial in Oracle Energy and Water, SAP Utilities implementations, their “backlog/to-do management” SWAT teams specialize in swiftly tackling and resolving post-go-live issues. These teams prioritize tasks, averting escalations and aiding in knowledge transfer to utility staff. By discerning between system defects and regular tasks, they ensure accurate completion, fostering efficient utility operations within specific timelines.

End-to-End Utilities Integrations

Utility Integrations facilitate the seamless connection of diverse systems within utility companies, such as billing, asset management, and customer service. Leveraging platforms like Oracle, SAP, and Salesforce enhances these integrations. Oracle provides real-time analytics and cloud solutions, SAP offers comprehensive ERP capabilities, and Salesforce excels in customer relationship management. These integrations improve operational efficiency, automate processes, and elevate customer satisfaction, creating a modernized and holistic ecosystem for utility operations.

Data Conversion

In an age where data is the new gold, ‘Data Conversion’ plays the pivotal role of a skilled artisan. This process meticulously translates data from one format or structure to another, ensuring its integrity and consistency. Whether it’s about ushering in new systems or merging diverse databases, data conversion ensures a seamless transition, preserving the essence and accuracy of original data. By ensuring data remains both consistent and readily accessible, businesses can make informed decisions, build strategies, and offer value, all rooted in trustworthy data foundations.

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    You can also email us directly at contact@criticalriver.com