Salesforce Service Cloud is a help desk software that helps automate service procedures, optimize workflows, and find suitable topics and specialists for support. CriticalRiver, with its proven expertise, enables businesses to maintain one-to-one marketing relationships with every client to get a 360-degree view through a single platform. It allows sales agents to personalize customer service, […]

Formerly known as Community Cloud, Salesforce Experience Cloud helps organizations create relevant CRM-powered digital experiences. It empowers businesses to produce content in one place and deliver it anywhere. At CriticalRiver, clients gain a competitive advantage because we have united every expertise to data and married everything together across a seamless customer journey. Salesforce Experience Cloud […]

Pardot is a marketing automation platform that benefits B2B marketers to use campaigns, automate marketing methods, and strengthen their sales and marketing departments. CriticalRiver’s proven track record with Pardot helps companies keep tabs on relevant prospect and client data by tracking communications through the customer lifecycle. Marketing Cloud is an entirely separate platform. Its Salesforce’s […]

Salesforce Tableau CRM is an analytics tool with robust data management, data visualization, and predictive analytics abilities. Developed on top of Salesforce, it allows end-users to take the step from within their work environment. It can blend with outside data sources, making it your one-stop-shop for all the data your team requires to make decisions.  […]

For the most effective operation of business workflows, all software must interact and share their data. When operating critical functions in an organization with the help of different software systems, integrating Salesforce plays a vital role. It guarantees a more consistent data flow between departments and automated data synchronization, and single access for users. At […]

Salesforce Lightning has all the hallmarks you require to improve your sales processes and build the best CRM process. At CriticalRiver, we can help you unlock that potential for your company with our expertise in this premier service. Our team can employ Lightning to build a modernized, completely customized Salesforce CRM with the right Apps […]

Governance and compliance are essential to every company, especially when working in the Cloud. It is one of the more compelling reasons consumers choose the Salesforce platform for managing their cloud-based applications. CriticalRiver intrinsically implements the Salesforce governance and compliance, certifications, and confidence that you have come to anticipate from the Salesforce platform. CriticalRiver ensures […]

Field Service Lightning allows companies to consolidate customers, agents, and employees with one powerful service platform that offers a smooth customer experience with field service. It produces a modernized service experience with a sensible and productive workforce. CriticalRiver has years of experience with experts working on the Field Service Lightning implementations for its customers to […]