CriticalRiver improved applicant experience and streamlined application submission process using Salesforce Community Cloud helping reduce incomplete, incorrect applications, and improved overall applicant digital experience.

CriticalRiver’s Community Cloud implementation digitally transformed our customer (a large hardware manufacturer) helping them automate, streamline processes, simplifying tracking revenue, eliminated losses, improve efficiency fueling growth

Salesforce Community Cloud implementation to enable employee communities for a large Gaming & Entertainment Company Enhancing Productivity, Digital Engagement, Helping Retain Best Talent and Beat Attrition and improve employee efficiency

CriticalRiver helps a large passport and visa processing company increase efficiency, user adoption with greater ROI by retiring legacy platform and implementing Salesforce Service Cloud Lightning

A non-profit foundation was looking for a reporting and analytics tool that would enable it to gain insights from disparate data (donors, events, candidates, awardees, etc.) to improve fundraising and award distribution effectiveness.

A California-based non-profit implemented Salesforce Community Cloud to enhance candidate / awardee communications and manage fundraising events.

The customer initially used another partner to implement Salesforce Communities for customer service, but the application wasn’t functioning the way they anticipated nor delivering the expected benefits. Furthermore, the company wasn’t happy with its lead scoring and quality of leads being generated from marketing initiatives.

A high-tech manufacturer was processing Return Material Authorizations (RMAs) using an outdated Java-based application. The company turned to CriticalRiver to develop an automated solution that would streamline the process and provide customers with a better experience.