Services
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      CriticalRiver has 150+ digital engagements experience. We empower your enterprise to reimagine digital at scale and speed to increase speed-to-market by 80% and reduce TCO by 30%.
      
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Solutions
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      Our proprietary solutions on SaaS-based Spend Management and AI-powered chatbot:
      
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Industries
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      We offer technology consulting, strategy, implementations, and managed services for myriad industries, navigate through challenges, and become resilient.
      
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Customer Success
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      Discover how we digitalized companies with digital-first innovation, business automation, data insights and smart cloud implementations, fueling growth.
      
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Resources
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      The Resources provide you a glimpse into our technology insights, articles, outreach, policies, processes, and videos.
      
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About
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      Learn more about CriticalRiver leadership team and advisory board, our values, culture, and CSR activities.
      
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Regions
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      CriticalRiver’s global footprints across North America, Europe, Middle East, India, and APAC deliver cost-cutting digital technology solutions for customers.
      
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CriticalRiver’s Salesforce Solution Delivers Improved Sales, Service and Marketing Effectiveness

The customer initially used another partner to implement Salesforce Communities for customer service, but the application wasn’t functioning the way they anticipated nor delivering the expected benefits. Furthermore, the company wasn’t happy with its lead scoring and quality of leads being generated from marketing initiatives.