Our Experience Speaks Volumes
45+
Global Resources
45+
Projects Executed
100%
Referenceable Customers
Why CriticalRiver?
Our digital engagement solutions span across multiple industries helping enterprises create brand awareness, engage, interact, and communicate with existing and prospective customers and maximize digital reach, and conversions.
- We leverage right-fit digital engagement tools and technologies that are aligned with your enterprise goals and objectives
- We help you build greater digital engagement solutions that are simple, easy, and seamless
- Our time-tested digital engagement framework is customized and tailored to suit your present and future requirements
- The digital engagement solution helps you disseminate quality information across all omni channels
- We help you build greater collaboration between your employees and customers
- Our solutions enable you to create, build, and retain customers significantly boosting ROI
Our Offerings
Customer Engagement
Customer engagement at multiple touch points and enhancing their digital experience has become paramount. CriticalRiver builds robust, creative, and compelling applications, E-commerce platforms with compelling, intuitive user experience and user interface that will effectively increase customer digital engagements leading to more conversions
Employees Engagement
A highly interactive, collaborative internal employees engagement is crucial to improve, enhance efficiency. We help our customers with automation of processes leverages Salesforce and Oracle digital solutions. Digitalization process will enable your employees improve operational efficiency for improved productivity.
Marcom Engagement
Marketing and Communication is essential to increase the visibility of your company and to collaborate with the sales team to effectively disseminate quality information and build a brand identity. CriticalRiver enables enterprise with Salesforce Pardot Marketing Automation platform to increase sales funnel for more leads and conversions.
Brand Engagement
We help small, medium, and large enterprises with brand visibility, awareness and identity with a strategic paid and organic marketing campaigns that will enhance, improve brand visibility, and disseminate quality information driving growth. We offer end-to-end brand engagement services that will be engaging, persuasive ensuring you connect with your prospective customers.
Omni-Channel Engagement
It is extremely important to engage with external stakeholders and prospective customers to engage on multiple channels to increase visibility and brand identity. Our strategic Omni-Channel engagement model is formulated to help our customers with connect with customers at multiple touchpoints aligned with your strategic goals and business objectives.
Social Media Engagement
In a touchless, contactless world social media engagement usage has increased by leaps and bounds. A very well devised strategic social media plans and its execution has not been more important than today. CriticalRiver social media experts are adept at building a robust social media marketing plans and executing it to drive more leads and conversions.
Success Stories
Discover How We Helped Our Customers With Digital Engagement Solutions
Industry: Non-profit, Entertainment, Gaming-entertainment
Salesforce Community Cloud
Salesforce Community Cloud implementation to enable employee communities for a large Gaming & Entertainment Company Enhancing Productivity, Digital Engagement, Helping Retain Best Talent and Beat Attrition and improve employee efficiency
Industry: Travel-services
Service Cloud Lightning
CriticalRiver helps a large passport and visa processing company increase efficiency, user adoption with greater ROI by retiring legacy platform and implementing Salesforce Service Cloud Lightning
Blogs
Improving Digital Engagement Between Employees & Customers and How!
Almost everyone is converged on digital transformation. And while the shape and extent may vary by industry, the advantages of executing intelligent workflows, mastering data, utilizing platform approaches, and a seamless...
How Digital Engagement is Driving Human-First Experience
Today, engagement and loyalty are tightly connected. Many brands are fighting to have a holistic outlook across these attributes fundamental to customer behavior, leading to profitability. Today's consumers might be digital...
6 Must-haves for your Digital Engagement
Digital engagement is a goal that extends across organizations and metrics. It can be interpreted as the experiences and touchpoints that a consumer has with your product, company, and brand at a high level. It is the bond...