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Boost Your Customer Experience and
Operational Efficiency!

  • 2XIncreased
    efficiency
  • 50%Enhanced
    customer loyalty
  • AwardedBest Smart Care
    Technology, 2022
  • EMAAR
  • Oracle
  • Uber
  • Doordash
  • Malwarebytes
  • Five-9
  • WSSC-WATER
  • Infineon
  • Intel
  • PGE
  • CYPRESS
  • Linked-in
  • Logitech
  • Etisalat

We build hyper-customized digital experiences
for enterprises to increase speed-to-market
by 80% and reduce TCO by 30%.

Digital
Transformation

Leverage the experience of our 100+ engagements, unique delivery model, and pre-built solution accelerators.

Salesforce Services
and Solutions

Automate your sales and marketing processes, expand revenue streams, and grow amidst disruptions.

Software
Engineering

Our Digital Enterprise-as-a-Service drives innovation, agility, and improved customer engagement for sustainable growth.

Energy and
Water (Utilities)

Access proven digital solutions to transform and automate Utility processes and deliver customized service.

Oracle Services
and Solutions

Tap into our expertise in Oracle ERP to streamline processes, minimize risks, costs, and downtime, and maximize ROI.

Discover the Business Value We Created

We have powered 150+ enterprises with robust digital transformation solutions, solidifying their growth trajectory. The numbers tell the story.

Improved
speed-to-market by

>25%

Realized cloud TCO
savings by

>45%

Reduced IT maintenance
& operations cost by

>32%

Increased employee
engagement by

>40%

Success Stories More Stories

Want to be a part of our success journey?
Join us!

Why CriticalRiver?

With proven deep-domain expertise and experienced engineers, we are valued partners of Salesforce, Oracle, Microsoft, NetSuite, Workato, LogiSense, Dell Boomi, Snowflake, Mulesoft, and Avolin.

500K+

Hours of digital transformation
project experience

500+

Successful
Projects

170+

Happy
Customers

94.6%

Customer
Satisfaction Score

Solutions

Prokraya - Spend Management Platform
  • Self-service profile management
  • ERP integration
  • Supplier evaluation and scoring
  • eSourcing management
  • Real-time tracking and update
  • eInvoice management
  • Integrated collaboration and notification
Nimoy - Conversational
Artificial Intelligence Platform
  • AI-powered Natural Language Processing (NLP) for intent and entity detection
  • Multiple Natural Language Understanding (NLU) training models to predict user-intent
  • Live agent handover, allowing humans to takeover bot conversations
  • Connect any channel to any backend system using standards such as REST
  • Build customer flows once and deploy to any channel
  • Chatbot analytics to continuously understand user behavior and adapt

ITSM

Streamlined IT Operations

Banking Solutions

Innovative Banking Solutions

Predictive

Proactive Incident Management

Technology Solutions

Comprehensive Tech Services

Manufacturing

Advanced Manufacturing Solutions

Healthcare

Optimized Healthcare Solutions

Non-Profit

Empowering Non-Profits Digitally

Hi-Tech

Cutting-Edge Tech Solutions

Utilities & Energy

Sustainable Utility Innovations

Our Valued Customers Include

Testimonials

“We partnered with CriticalRiver to achieve a unified solution by integrating multiple services and APIs into a single product. Working with them helped us achieve our goals and gain industry recognition. The commitment they bring to the partnership is exceptional.”

Vishnu Narra

CTO, Checked In Care

“CriticalRiver has consistently delivered a high-quality offshore environment with significant contributions and clear communication over the years.”

Bill VanderWall

VP - Business Apps, Malwarebytes

“The results have been a timely and effective implementation that has moved us closer towards consolidating our customer engagement processes and improving their efficiency.”

Steven Nott

CIO - Cypress Semiconductors

“CriticalRiver has been able to navigate key challenges and help us in these turbulent times. The collaboration has been very successful, and we hope to continue this partnership.”

Chandresh Chhatpar

CTO, UWorld

We want to thank the CriticalRiver delivery team for the fantastic work they have been doing on all Salesforce projects at Five9. They have become an essential part of our delivery model. They have become an important part of Five9’s automation processes, especially for the sales and billing teams. CriticalRiver has become an extension of our team and has been key to accelerating our delivery capabilities on critical projects efficiently.

TJ

Salesforce Dev Team Lead,
Five9

Vishnu Narra

“We partnered with CriticalRiver to achieve a unified solution by integrating multiple services and APIs into a single product. Working with them helped us achieve our goals and gain industry recognition. The commitment they bring to the partnership is exceptional.”

Bill VanderWall

“CriticalRiver has consistently delivered a high-quality offshore environment with significant contributions and clear communication over the years.”

Steven Nott

“The results have been a timely and effective implementation that has moved us closer towards consolidating our customer engagement processes and improving their efficiency.”

Chandresh Chhatpar

“CriticalRiver has been able to navigate key challenges and help us in these turbulent times. The collaboration has been very successful, and we hope to continue this partnership.”

TJ

We want to thank the CriticalRiver delivery team for the fantastic work they have been doing on all Salesforce projects at Five9. They have become an essential part of our delivery model. They have become an important part of Five9’s automation processes, especially for the sales and billing teams. CriticalRiver has become an extension of our team and has been key to accelerating our delivery capabilities on critical projects efficiently.

Customers’ Speak

  • “We partnered with CriticalRiver to achieve a unified solution by integrating multiple services and APIs into a single product. Working with them helped us achieve our goals and gain industry recognition. The commitment they bring to the partnership is exceptional.”

    Vishnu Narra

    CTO, Checked In Care

  • “By leveraging Pardot, we improved the effectiveness of our marketing campaigns and also track our success through measurable metrics such as percentage of sales funnels increase as a result of our marketing campaigns.”

    Vice President

    Global Marketing & Communications, US-Based Semiconductor Company

  • “I would like to thank CriticalRiver for completing the automation of the complete Five9 website. This is a big milestone accomplished!”

    Latha Sridhar

    Five9

  • “I want to thank each of you for the SubSystems project. It has been a great team effort, and I am proud of what we have delivered. There are many more milestones to conquer.”

    Rajesh

    Infineon

  • “CriticalRiver did an excellent job gathering requirements, completing work, and communicating progress on assigned tasks. The data collected by the Critical River team will be and has already been very useful in improving Keeper products and Keeper’s full functionality, allowing our customers a vastly improved user experience. I would recommend CriticalRiver to any company looking for comprehensive data collection projects.”

    Josh Klapow

    Keeper Security

  • “I really appreciate CriticalRiver’s visibility and insight on their initiatives. We at Five9 are extremely pleased with Team CriticalRiver’s performance and are excited to see the continued tremendous progress they will make!”

    Alex

    Five9

  • “In conjunction with CriticalRiver, we took new experience designs developed by our marketing team and built an entirely new front-end for the Marketplace from scratch. CriticalRiver is a true partner with an expert, dedicated staff that you enjoy working with.”

    Dinakar Makam

    Director, Salesforce Engineering,
    Guidewire Software

Insights

Our thinking on ideas, technology, and trends that create impact

How Generative AI in Utility is Transforming Billing and Customer Service

Digital Transformation Trends in Utilities: How It Is Shaping the Next Growth Phase

Few of Our Valued Partners

Alex
Cloudfabrix
Denodo
Fivetran
Monte-Carlo
Salesforce
Oracle
Microsoft
NetSuite
Workato
MuleSoft
Spryker
LogiSense
snowflake
Boomi
Dbt-labs
Accure

Let’s Start Something New

    You can also email us directly at contact@criticalriver.com