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Demystifying Salesforce RCA and RCB: A Modern Guide to Smarter Revenue Operations

If you're navigating the maze of CPQ, billing, and revenue recognition, you're probably hearing a lot about Salesforce Revenue Cloud Advanced (RCA) and Revenue Cloud Billing (RCB). But what exactly are these tools? How do they differ? And more importantly—why are they better...

Transforming Financial Services with AI-ML Solutions – CriticalRiver’s Approach

Artificial Intelligence (AI) and its subsets are at the forefront of transforming financial services, enabling institutions to achieve greater operational efficiency and refine customer engagement strategies for measurable business success. With the integration of data...

The AI-Powered Billing Revolution: From Static Invoices to Dynamic, Usage-Based Pricing

In the fast-paced utility domain, constant digital transformation is vital to staying agile and competitive. Legacy invoicing software systems designed for fixed cycles and manual entries are time-consuming and error-prone. The static bills they generate lack transparency and...

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Future Trends in Managed IT Services: A CriticalRiver Perspective

As organizations realize the value cloud platforms, data analytics, and automation provide for business success, they adopt professional IT services to harness the underlying benefits effectively. Experienced managed service providers (MSPs) help enterprises focus on their core...

The Role of Proactive Maintenance in Salesforce Managed Services: CriticalRiver’s Approach

The need for personalized customer journeys and connected and automated marketing, sales, and service processes has largely driven Salesforce adoption. Salesforce Managed Services offers a flexible, scalable, and cost-effective solution to combine data from different sources on...

Salesforce

Salesforce

By CriticalRiver

Hidden Gems in Salesforce you may not have Known!

Salesforce has several features and purposes that it’s almost improbable to keep track of them all. Even the best admin is always watching for...

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Salesforce, Technology

By CriticalRiver

Building AppExchange Solution with Salesforce PDO

Product Development Outsourcers or PDOs signify a broad spectrum of consulting associates and vendors with expertise in developing commercial apps...

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Salesforce

By CriticalRiver

A Comprehensive Guide to RPA in Salesforce

RPA or Robotic Process Automation is used with Salesforce to enhance potency and decrease human error in monotonous tasks such as data migration....

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Salesforce, Uncategorized

By CriticalRiver

10 Compelling Reasons to adopt SaaS in 2021

Customers have gotten sophisticated - technologically speaking and want.. nay.. DEMAND that their utility provider catches up. "Everything is on...

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Salesforce

By CriticalRiver

Salesforce with the Agile Advantage!

Salesforce is the best CRM platform in the world. It is the basis of services extended by Salesforce on the Lightning platform. AppExchange an...

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Salesforce

By CriticalRiver

Salesforce LMS vs. Visualforce vs. Aura

Early 2020 saw Salesforce release “Lightning Message Service“ (LMS), a new solution that enables developers to interact smoothly between VF and...

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Salesforce

By CriticalRiver

Salesforce Managed Services, your partner for the rainy day!

If your business uses a Salesforce CRM, you have the best software to propel your business. However, Salesforce implementation is just the start....

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Salesforce

By CriticalRiver

Powering Customer Identity with Salesforce Plus

Salesforce Plus is an on-demand come live content platform directed at business experts. Salesforce+ will cover live event programming, innovative...

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