Transform Your Energy Services Landscape with Our Oracle
Energy and Water, SAP Utilities Implementation Mastery

Our services encompass specialized Oracle Energy and Water solutions such as C2M, CCS, CCB, MDM, AMS, and MWM. We also support advanced metering infrastructure, energy data management, analytics (OUA), and on-premise to cloud transitions. With expertise in implementations, enhancements, patches, upgrades, maintenance, support, and managed services, our solution engagements foster operational excellence through technology, allowing the Utility to focus on its core competencies and performance metrics.

We go beyond implementation, providing tailored post-go-live support ranging from short-term SWAT teams to long-term staffing solutions. Our “To-Do” backlog management teams specialize in swiftly tackling and resolving post-go-live system exceptions. This includes prioritization and sequencing of work, escalation aversion, exception resolution, and supporting continuous knowledge transfer to utility staff.

Utility Integrations facilitate the seamless connection of diverse systems used by utility companies, such as metering, billing, customer service, dispatch, field work, GIS, assets/ inventory, general ledger, banking/ financial transactions, credit, collections, safety, regulatory, etc.

These integrations improve operational efficiency, streamline processes, and create real-time data flows for visibility into business operations. We support SOA Fusion, BizTalk, Workato, and other leading integration platforms.

In an age where data is the new gold, ‘Data Conversion’ plays the pivotal role of a skilled artisan. This process meticulously translates data from one format or structure to another, ensuring its integrity and consistency. Whether it’s about ushering in new systems or merging diverse databases, data conversion ensures a seamless transition, preserving the essence and accuracy of the original data. By ensuring data remains both consistent and readily accessible, businesses can make informed decisions, build strategies, and offer value, all rooted in trustworthy data foundations. We specialize in large, complex data conversion programs for Oracle Energy and Water solutions.

• Digital transformation of utilities
• Real-time Customer Orders, Inquiries, Transactions
• Real-time monitoring of Utility Processes
• New investments in monitoring, understanding, and predicting customer behavior and operational events
• Expansion of Artificial Intelligence and Machine Learning in the operational landscape

This innovative solution provides businesses with pre-defined report templates or carefully curated bundles tailored to capture key metrics and insights. Designed for swift integration into various systems, these packages eliminate the time-consuming and often intricate process of constructing reports from scratch. By streamlining this crucial function, businesses can swiftly access and analyze the necessary information, ensuring timely decision-making. This offering enhances operational agility and ensures consistent, standardized reporting across the board.

The fusion of Robotic Process Automation (RPA) and AI-driven chatbots offers a potent mix for high-volume, time-sensitive transactions like service turn-on/turn-off. RPA handles repetitive tasks swiftly and accurately, optimizing operational efficiency. On the other hand, AI-enabled chatbots provide 24/7 customer engagement, personalization, and intuitive assistance, elevating the user experience. This combination frees up human resources for more complex tasks, ensures compliance, and allows adaptive learning for continual improvement. It’s a scalable solution that harmonizes speed, accuracy, and customer-centricity.

Our managed services transcend traditional support, focusing on continuous improvement and innovation in utility operations. We proactively optimize Oracle Energy and Water solutions, ensuring advanced efficiency and reliability. Our experts monitor system performance, conduct health checks, and implement system patches and enhancements, all while maintaining best practices. This approach not only sustains but also enhances system capabilities, keeping operations in pace with technological advancements. With our managed services, utilities can focus on their core objectives, knowing their IT infrastructure and business applications are robust, agile, and future-ready.

We specialize in tailoring solutions that perfectly match client requirements, objectives, and the distinctive nuances of a utility’s processes. This ensures an accurate configuration of Oracle’s C2M solution to meet your specific needs.

When executing the design, we bring the detailed design to life, ensuring a seamless configuration and integration of the C2M solution with the desired functionality.

Our testing and automation services ensure flawless operation of the application and end-to-end solution, guaranteeing accurate processing, dependable regression tests, and a smotth transition to production.