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Problem Statement: Challenged by the need for quick incident data analysis and KPI reporting, an American network test, measurement, and assurance technology company turned to CriticalRiver for an AI-powered solution.

Our Solution Based on AI: CriticalRiver’s AI/ML solution automates data analysis and reporting, providing insightful dashboards for quick access to incident data and KPIs. It streamlines incident categorization, reduces false alarms, predicts upcoming events, and enhances security through advanced machine-learning techniques. Overall, it improves incident management and reduces manual effort for root cause analysis.

Result: Detailed reports and insightful dashboards that empowered the customer to make informed decisions, and a streamlined process that impressed even the most demanding CxOs.

Machine Learning Models: XGB (Extreme Gradient Boosting), Random Forest, and NLP (Natural Language Processing).

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