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How Generative AI in Utility is Transforming Billing and Customer Service

How Generative AI in Utility is Transforming Billing and Customer ServiceIn the article, Gen AI is a subset of AI that focuses on creating content like customized billing and personalized communication, while AI broadly enhances efficiency and accuracy in utilities through...

Optimizing Business Operations with BPO and MLOps Integration: A Critical Growth Imperative in the Digital-First Era

Finding synergies between Business Process Outsourcing (BPO) and Machine Learning Operations (MLOps) offers a strategic advantage to enterprises. As practices that automate and simplify artificial intelligence (AI) workflows, machine learning operations (MLOps) add discipline...

Navigating the Data Challenge with CriticalRiver: Data-Driven Innovation in Pharmaceuticals

In the constantly evolving pharmaceutical industry, innovation does not mean just inventing the next breakthrough drug. It also means how well companies manage and utilize their data. However, moving from drug discovery to patient care involves a series of data challenges that...

Accelerating Digital Transformation in Hi-Tech Industries

Introduction  With smaller product life cycles, businesses operating in the High-tech sector, especially semi-conductor, need to produce better customer support to gain a competitive advantage.   Ordinary processes and inadequately integrated systems ruin companies, especially...

Enable Software Quality with Effective Testing

CriticalRiver has elaborated its services for organizations wishing to outsource all or a portion of their software QA activities. We equip our customers with autonomous QA and analysis services to grab the demand and eliminate the barriers between great ideas and their...

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We want to thank the CriticalRiver delivery team for the fantastic work they have been doing on all Salesforce projects at Five9. They have become...

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Chandresh Chhatpar

“CriticalRiver has been able to navigate key challenges and help us in these turbulent times. The collaboration has been very successful, and we...

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Steven Nott

“The results have been a timely and effective implementation that has moved us closer towards consolidating our customer engagement processes and...

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Bill VanderWall

“CriticalRiver has consistently delivered a high-quality offshore environment with significant contributions and clear communication over the...

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Vishnu Narra

"We partnered with CriticalRiver to achieve a unified solution by integrating multiple services and APIs into a single product. Working with them...

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