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Optimizing Business Operations with BPO and MLOps Integration: A Critical Growth Imperative in the Digital-First Era

Finding synergies between Business Process Outsourcing (BPO) and Machine Learning Operations (MLOps) offers a strategic advantage to enterprises. As practices that automate and simplify artificial intelligence (AI) workflows, machine learning operations (MLOps) add discipline...

Navigating the Data Challenge with CriticalRiver: Data-Driven Innovation in Pharmaceuticals

In the constantly evolving pharmaceutical industry, innovation does not mean just inventing the next breakthrough drug. It also means how well companies manage and utilize their data. However, moving from drug discovery to patient care involves a series of data challenges that...

Accelerating Digital Transformation in Hi-Tech Industries

Introduction  With smaller product life cycles, businesses operating in the High-tech sector, especially semi-conductor, need to produce better customer support to gain a competitive advantage.   Ordinary processes and inadequately integrated systems ruin companies, especially...

Enable Software Quality with Effective Testing

CriticalRiver has elaborated its services for organizations wishing to outsource all or a portion of their software QA activities. We equip our customers with autonomous QA and analysis services to grab the demand and eliminate the barriers between great ideas and their...

Pushing Beyond the Initial Hype: How Organizations Can Create Value with Generative AI?

Ever imagined a world where machines could brainstorm like us? Well, the future is here! A recent blog post from Forrester paints an exciting picture of the future of generative AI. Just think about it – an annual growth rate of 36% until 2030 means it's not just another tech...

Energy Business Tools

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By CriticalRiver

Net Energy Meter Portal

Enhancing utility customer transparency, this solution addresses the absence of net metering information in C2M. It provides a single portal for...

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By CriticalRiver

Account Bill Verification Portal

This tool streamlines the bill verification process in Oracle C2M by introducing a user-friendly interface and providing customer service teams with...

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By CriticalRiver

Customer Characteristics View

Optimizes user efficiency within C2M by presenting a consolidated portal for streamlined updates across account, person, service agreement, service...

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By CriticalRiver

Suspense Payment Transfer Portal

This tool introduces a user-friendly interface to address the manual and time-consuming process of transferring unallocated payments in Oracle C2,...

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By CriticalRiver

Mass Adjustment Approval Portal

This tool addresses the complex task of individual approval for multiple adjustments in Oracle C2M by streamlining the process. It provides...

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By CriticalRiver

Activity Map

This tool helps visualize field activities within C2M by seamlessly integrating geospatial data using Google Maps. It offers an intuitive and...

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By CriticalRiver

Rapid Reports

Minimizes the challenge of repetitive data extraction for customer service executives. This tool introduces a template configuration within the C2M...

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By CriticalRiver

Bill Analysis

Addresses the complexity of utility bills generated by Oracle C2M. The Bill Analysis tool introduces a user-friendly interface featuring a visual...

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