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Enterprise Tech Services: Fueling 2025’s Digital Transformation

Digital transformation is not a choice or competitive advantage for a few forward-thinking enterprises. It is a fundamental reality that every organization must wake up to. Generative AI (GenAI) usage was democratized when ChatGPT was launched, and technologies have evolved...
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The Rise of Purpose-Led Business Transformation in 2025

For decades, global business models have focused on maximizing revenue and profits with little or no thought on the implications of their operations on people and the planet. There is widespread awareness that the once-dominant shareholder-centric paradigm is obsolete, and...

Reimagining Business Transformation with Generative AI

In recent years, Generative AI (GenAI) has moved from being a buzzword to a boardroom essential, reshaping business landscapes with tools embedded in routine workflows. Going beyond automation, GenAI has democratized AI, allowing non-tech users to solve complex problems, create...
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Blueprint for Business Transformation Success: CriticalRiver Insights

Organizations needing change the most are often the least capable of achieving it in the modern, dynamic business environment. This is not a structural paralysis but an inertia driven by years of subpar outcomes. Declining margins, skill gaps, resource constraints, and...
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The Role of Data Analytics in Digital Transformation: Insights from CriticalRiver

Cross-industry enterprises have been rolling out and upgrading their digitized processes for years. And yet, many continue to face hurdles in generating value from their technological changes, usually because they lack quality datasets. Poor data strategies can make digital...

Energy Business Tools

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By CriticalRiver

Net Energy Meter Portal

Enhancing utility customer transparency, this solution addresses the absence of net metering information in C2M. It provides a single portal for users to access detailed information on a customer’s generated and consumed energy, along with dollar value calculations. Key features include viewing account details and tracking true-up details, offering comprehensive insights into Net Metering durations, […]

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By CriticalRiver

Account Bill Verification Portal

This tool streamlines the bill verification process in Oracle C2M by introducing a user-friendly interface and providing customer service teams with a summarized view of accounts with billing errors. This helps reduce manual effort and ensures easy identification of errors for efficient analysis and resolution. This portal enhances visibility by displaying the total count of […]

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By CriticalRiver

Customer Characteristics View

Optimizes user efficiency within C2M by presenting a consolidated portal for streamlined updates across account, person, service agreement, service point, and premise entities. This user-friendly solution enables easy viewing and modification of characteristic types on one centralized page, enhancing overall efficiency and reducing the need to navigate multiple entity pages.

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By CriticalRiver

Suspense Payment Transfer Portal

This tool introduces a user-friendly interface to address the manual and time-consuming process of transferring unallocated payments in Oracle C2, enabling customer service reps to efficiently transfer multiple payments from the suspense account to the appropriate customer’s account, streamlining the process, and providing visibility into recently transferred payments.

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By CriticalRiver

Mass Adjustment Approval Portal

This tool addresses the complex task of individual approval for multiple adjustments in Oracle C2M by streamlining the process. It provides approvers with a centralized portal to efficiently view, approve, and freeze adjustments, saving time and enhancing the approval workflow.

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By CriticalRiver

Activity Map

This tool helps visualize field activities within C2M by seamlessly integrating geospatial data using Google Maps. It offers an intuitive and interactive interface for tracking ongoing or recently completed activities, optimizing field operations, and making decisions based on spatial context.

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By CriticalRiver

Rapid Reports

Minimizes the challenge of repetitive data extraction for customer service executives. This tool introduces a template configuration within the C2M application, enabling users to effortlessly generate specific data lists with just a few clicks, eliminating the need for external applications, and ensuring quick access to essential information.

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By CriticalRiver

Bill Analysis

Addresses the complexity of utility bills generated by Oracle C2M. The Bill Analysis tool introduces a user-friendly interface featuring a visual pie chart breakdown. This innovative solution enhances user comprehension by clearly visualizing the various bill components, with configurable options for defining new chart partitions as needed.

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