Enhancing utility customer transparency, this solution addresses the absence of net metering information in C2M. It provides a single portal for users to access detailed information on a customer’s generated and consumed energy, along with dollar value calculations. Key features include viewing account details and tracking true-up details, offering comprehensive insights into Net Metering durations, […]

This tool streamlines the bill verification process in Oracle C2M by introducing a user-friendly interface and providing customer service teams with a summarized view of accounts with billing errors. This helps reduce manual effort and ensures easy identification of errors for efficient analysis and resolution. This portal enhances visibility by displaying the total count of […]

Optimizes user efficiency within C2M by presenting a consolidated portal for streamlined updates across account, person, service agreement, service point, and premise entities. This user-friendly solution enables easy viewing and modification of characteristic types on one centralized page, enhancing overall efficiency and reducing the need to navigate multiple entity pages.

This tool introduces a user-friendly interface to address the manual and time-consuming process of transferring unallocated payments in Oracle C2, enabling customer service reps to efficiently transfer multiple payments from the suspense account to the appropriate customer’s account, streamlining the process, and providing visibility into recently transferred payments.

This tool addresses the complex task of individual approval for multiple adjustments in Oracle C2M by streamlining the process. It provides approvers with a centralized portal to efficiently view, approve, and freeze adjustments, saving time and enhancing the approval workflow.

This tool helps visualize field activities within C2M by seamlessly integrating geospatial data using Google Maps. It offers an intuitive and interactive interface for tracking ongoing or recently completed activities, optimizing field operations, and making decisions based on spatial context.

Minimizes the challenge of repetitive data extraction for customer service executives. This tool introduces a template configuration within the C2M application, enabling users to effortlessly generate specific data lists with just a few clicks, eliminating the need for external applications, and ensuring quick access to essential information.

Addresses the complexity of utility bills generated by Oracle C2M. The Bill Analysis tool introduces a user-friendly interface featuring a visual pie chart breakdown. This innovative solution enhances user comprehension by clearly visualizing the various bill components, with configurable options for defining new chart partitions as needed.