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Reimagining CRM with AI-First Thinking: The Agentic Enterprise Advantage

Customers’ expectations are rising from personalizing products and services offered to proactively anticipating their needs. This is why in our hyper-digital world, organizations are not judged by how much data they store, but by how judiciously they leverage it to meet...
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The AI Shift in Enterprise Digital Transformation

As businesses integrate AI into their digitalization roadmaps, transformation matures from incremental upgrades to systematic change. Enterprises are rethinking how they can align technologies, talent, and strategies to automate repetitive work, learn from data, and personalize...
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Powering Scalable CX Through Enterprise Tech Services

In the modern business landscape, brand loyalty depends not just on what a business delivers, but also on how it provides that offering. As expectations get shaped by instant gratification and seamless digital interactions, Customer Experience (CX) is built by everything an...
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Enterprise Digital Transformation: The 2025 Competitive Edge

Advances in the digital playing field are at a new level in 2025 and will only get more dynamic. Today, small and medium enterprises (SMEs) can access the infrastructure, tools, and actionable insights once reserved for industry giants. Smoothly performing hardware,...
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Cloud-First Acceleration Through Digital Transformation

Every enterprise today understands the need for digital transformation (DX). That said, they also realise that reaching new milestones in this journey is not easy. Many initiatives start enthusiastically, only to slow down as siloed data, legacy systems, or rigid infrastructure...

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Optimized IT Delivery: Driving Growth in the Modern Enterprise

CriticalRiver is once again in the news with Rajesh Srinivas Rao’s article on the optimization of IT delivery. The article has been published in a key technology media platform – Express Computers, which is comprehensive tech knowledge-sharing ecosystem from The Indian Express Group.

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CriticalRiver wins three Comparably awards

CriticalRiver, digital technology consulting company, has once again been rated as one of the best places to work based on work-life balance, compensation, and other perks and benefits. The organization has swept the board in all three categories in the Q3 Workplace Culture Awards 2022 from Comparably…

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Senior Vice President of India Delivery Operations

CriticalRiver, a global digital and technology consulting services company, with its Indian headquarter in Hyderabad, today announced that Mr. Rajesh Srinivas Rao has been named the Senior Vice President of Delivery and Operations at the company.

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Driving a real-change with high-impact CSR initiative

CriticalRiver, a global digital and technology consulting services company, today announced that it is extending support to Kriti Social Initiatives’ Buniyad program as part of its community development initiative to commemorate…

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CriticalRiver gets featured in Business Insider

CriticalRiver, a digital technology consulting company, has been featured in Business Insider for being recognised by Comparably as one of the Best Places to Work 2022 in San Francisco/Bay Area and having…

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CriticalRiver wins two Comparably awards

CriticalRiver, a digital technology consulting company, announced that it has won two Comparably Awards for its Company Culture and Diversity, in the large company category for the year 2021. Comparably…

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