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CriticalRiver and Workato hosted a Fireside chat on Jan. 26th, 2022.
Insights on Five9’s automation and integration journey and how CriticalRiver solved certain challenges across their organization were shared.

Keynote Speaker

Discover the insights from Fireside Chat with Five9

Tony Sorensen

VP & Head of IT, Five9

Michael Higgins

Enterprise Application Developer, Five9

Tanaji Deshmukh (TJ)

Salesforce Development Team Lead, Five9

Ajay Pandey

Senior Vice President Services, CriticalRiver

Naveen Jonnala

Senior Delivery Manager, CriticalRiver

Kunal Khandekar

CSM Lead, Workato


How We Solved Five9’s Complex Business Challenges

Increased operational efficiency in Billing and Invoicing Automation

CriticalRiver helps Five9 eliminate manually billing and invoicing, automates processes, reducing costs, increasing operational efficiency and ROI significantly.

Faster turnaround times for ticket closures

CriticalRiver empowers Five9 automate customers’ ticket handling, creating a seamless digital experience for customers significantly improving customer satisfaction.

Our Customers


  • "We partnered with CriticalRiver to achieve a unified solution by integrating multiple services and APIs into a single product. Working with them helped us achieve our goals and gain industry recognition. The commitme...

    Vishnu Narra

    CTO, Checked In Care

  • “By leveraging Pardot, we improved the effectiveness of our marketing campaigns and also track our success through measurable metrics such as percentage of sales funnels increase as a result of our marketing campaigns.”

    Vice President

    Global Marketing & Communications, US-Based Semiconductor Company

  • “I would like to thank CriticalRiver for completing the automation of the complete Five9 website. This is a big milestone accomplished!”

    Latha Sridhar


  • “I want to thank each of you for the SubSystems project. It has been a great team effort, and I am proud of what we have delivered. There are many more milestones to conquer.”



  • “CriticalRiver did an excellent job gathering requirements, completing work, and communicating progress on assigned tasks. The data collected by the Critical River team will be and has already been very useful in impro...

    Josh Klapow

    Keeper Security

  • “I really appreciate CriticalRiver’s visibility and insight on their initiatives. We at Five9 are extremely pleased with Team CriticalRiver’s performance and are excited to see the continued tremendous progress they will make!”



  • “In conjunction with CriticalRiver, we took new experience designs developed by our marketing team and built an entirely new front-end for the Marketplace from scratch. CriticalRiver is a true partner with an expert, d...

    Dinakar Makam

    Director, Salesforce Engineering,
    Guidewire Software


Who we are

CriticalRiver is a trusted digital technology consulting company with a demonstrated track record of successful technology implementations in Digital Transformation, Digital Experience Management, Digital Engagement, and Digital Engineering.

What we offer

We implement and offer digital technology services for CRM, ERP, Cloud Applications, Integration, Business Intelligence, Data Analytics, and Software Engineering Solutions by leveraging our skills and capabilities in cutting-edge technologies. We help enterprises simplify, automate, improve, and enhance operations and processes to scale and grow.

Our Valued Partners