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FIVE9’S DIGITAL JOURNEY WITH CRITICALRIVER

CriticalRiver and Workato hosted a Fireside chat on Jan. 26th, 2022.
Insights on Five9’s automation and integration journey and how CriticalRiver solved certain challenges across their organization were shared.

Keynote Speaker

Discover the insights from Fireside Chat with Five9

Tony Sorensen

VP & Head of IT, Five9

Michael Higgins

Enterprise Application Developer, Five9

Tanaji Deshmukh (TJ)

Salesforce Development Team Lead, Five9

Ajay Pandey

Senior Vice President Services, CriticalRiver

Naveen Jonnala

Senior Delivery Manager, CriticalRiver

Kunal Khandekar

CSM Lead, Workato

 

How We Solved Five9’s Complex Business Challenges

Increased operational efficiency in Billing and Invoicing Automation

CriticalRiver helps Five9 eliminate manually billing and invoicing, automates processes, reducing costs, increasing operational efficiency and ROI significantly.

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Faster turnaround times for ticket closures

CriticalRiver empowers Five9 automate customers’ ticket handling, creating a seamless digital experience for customers significantly improving customer satisfaction.

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Our Customers

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FIVE9 SPEAKS

  • “CriticalRiver is a technology partner that can deliver on its commitments. They have proved it by implementing the pardot marketing automation platform in 6 weeks and bought value to our business”

    Chris Cook

    CMO, Cypress semiconductors Corp

  • We want to thank the CriticalRiver delivery team for the fantastic work they have been doing on all Salesforce projects at Five9. They have become an essential part of our delivery model. They have become an important pa...

    TJ

    Salesforce Dev Team Lead,
    Five9

  • “CriticalRiver has been able to navigate key challenges and help us in these turbulent times. The collaboration has been very successful, and we hope to continue this partnership.”

    Chandresh Chhatpar

    CTO, UWorld

  • “The results have been a timely and effective implementation that has moved us closer towards consolidating our customer engagement processes and improving their efficiency.”

    Steven Nott

    CIO - Cypress Semiconductors

  • “CriticalRiver has consistently delivered a high-quality offshore environment with significant contributions and clear communication over the years.”

    Bill VanderWall

    VP - Business Apps, Malwarebytes

  • "We partnered with CriticalRiver to achieve a unified solution by integrating multiple services and APIs into a single product. Working with them helped us achieve our goals and gain industry recognition. The commitme...

    Vishnu Narra

    CTO, Checked In Care

  • "We partnered with CriticalRiver to achieve a unified solution by integrating multiple services and APIs into a single product. Working with them helped us achieve our goals and gain industry recognition. The commitme...

    Vishnu Narra

    CTO, Checked In Care

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ABOUT CRITICALRIVER

Who we are

CriticalRiver is a trusted digital technology consulting company with a demonstrated track record of successful technology implementations in Digital Transformation, Digital Experience Management, Digital Engagement, and Digital Engineering.

What we offer

We implement and offer digital technology services for CRM, ERP, Cloud Applications, Integration, Business Intelligence, Data Analytics, and Software Engineering Solutions by leveraging our skills and capabilities in cutting-edge technologies. We help enterprises simplify, automate, improve, and enhance operations and processes to scale and grow.

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