Select Page

Transform Your Energy Services Landscape with Our Oracle
Energy and Water, SAP Utilities Implementation Mastery

    • customers-austin-energy.png
    • customers-pgw.jpg
    • customers-conEdison.jpg
    • customers-exelon.png
    • customers-pge.png
    • customers-aps.jpg
    • customer-ewa.png
    • customer-dlc.png
    • customers-citizens.jpg
    • customers-american-electric-power.jpg
    • customers-atco.jpg
    • customers-meralco.jpg
    • customer-kahra-maa.jpg
    • customers-pacificorp.png
    • customers-pacific-power.png
    • customers-midamerican-energy.jpg
    • customers-northern-natural-gas.jpg
    • customers-rocky-mountain.jpg
    • customers-nv-energy.jpg
    • customers-bhe-us.jpg
    • customers-kern-river.jpg
    • customers-bhe-pipeline-group.jpg
    • customers-altalink.jpg
    • customer-ladwp.png
    • customers-duke-energy.png
    • customers-suez.png
    • customer-oncor.png
    • customers-toronto.jpg
    • customers-pwc.jpg
    • customers-southern-company.jpg
    • customers-nama.jpg

    Oracle Energy and Water, SAP Utilities implementation services encompass a wide spectrum of solutions tailored for the energy and utilities sector. These solutions leverage a deep understanding of the industry’s demands and state-of-the-art technological knowledge.

    CriticalRiver elevates Oracle Energy and Water, SAP Utilities implementation by embracing a holistic strategy. Specialized in Design, Build, and Test, we offer solutions that stem from an acute understanding of its operational nuances. This ensures optimal efficiency and promises a heightened Return on Investment (ROI). As a trusted partner in Oracle Energy and Water, SAP Utilities implementation, CriticalRiver stands out in its commitment to driving tangible business value and assisting customers in achieving the best outcomes from their investments.

    Delivering Sustainable Energy Sector Solutions

    As governments commit to Net Zero Policies and the scaling up of renewable energy capacity, power distribution companies confront the monumental task of aligning with these policies while ensuring grid stability. At CriticalRiver, we specialize in empowering utilities and consumers to achieve tangible business outcomes by implementing sustainable AMI or smart grid solutions leveraging our expertise in Oracle Energy and Water, SAP Utilities. This enables significant enhancements in:

    Operational-Efficiency.png

    Operational Efficiency

    via AMI for real-time data exchange with meters/devices

    Revenue-Protection.png

    Revenue Protection

    through accurate billing and tamper detection, reducing aggregate technical and commercial losses

    Grid-Management.png

    Grid Management

    through demand response programs and demand-side management initiatives

    Environmental-Impact.png

    Environmental Impact

    mitigation by integrating renewable energy, transitioning consumers into “prosumers”

    Operational-Efficiency.png

    Predictive Maintenance

    by monitoring assets and accurately tracking KPIs

    Cost-efficacy.png

    Cost Savings

    through automation, eliminating manual meter readings and maintenance

    Grid-Resilience.png

    Grid Resilience

    by adapting to changing energy demands, weather conditions, and emerging challenges

    Consumer-Engagement.png

    Consumer Engagement

    through portals, mobile apps, and detailed energy consumption reports

    Our Offerings

    Partner and Client-side delivery support from 1 to 50 resources – onshore, near shore, and offshore.

    Systems Integrator and Client-Side Implementation Services

    Our services encompass specialized Oracle Energy and Water solutions such as C2M, CCS, CCB, MDM, AMS, and MWM. We also support advanced metering infrastructure, energy data management, analytics (OUA), and on-premise to cloud transitions. With expertise in implementations, enhancements, patches, upgrades, maintenance, support, and managed services, our solution engagements foster operational excellence through technology, allowing the Utility to focus on its core competencies and performance metrics.

    Post-go-live SWAT Teams for Backlogs/To-Do Management

    We go beyond implementation, providing tailored post-go-live support ranging from short-term SWAT teams to long-term staffing solutions. Our “To-Do” backlog management teams specialize in swiftly tackling and resolving post-go-live system exceptions. This includes prioritization and sequencing of work, escalation aversion, exception resolution, and supporting continuous knowledge transfer to utility staff.

    End-to-End Utilities Integrations

    Utility Integrations facilitate the seamless connection of diverse systems used by utility companies, such as metering, billing, customer service, dispatch, field work, GIS, assets/ inventory, general ledger, banking/ financial transactions, credit, collections, safety, regulatory, etc.

    These integrations improve operational efficiency, streamline processes, and create real-time data flows for visibility into business operations. We support SOA Fusion, BizTalk, Workato, and other leading integration platforms.

    Data Conversion

    In an age where data is the new gold, ‘Data Conversion’ plays the pivotal role of a skilled artisan. This process meticulously translates data from one format or structure to another, ensuring its integrity and consistency. Whether it’s about ushering in new systems or merging diverse databases, data conversion ensures a seamless transition, preserving the essence and accuracy of the original data. By ensuring data remains both consistent and readily accessible, businesses can make informed decisions, build strategies, and offer value, all rooted in trustworthy data foundations. We specialize in large, complex data conversion programs for Oracle Energy and Water solutions.

    Utilities Reporting and Insights

    Vast Expansion of Data for Interrogation

    Digital Transformation, Artificial Intelligence and Machine Learning are driving a new universe of business realities and opportunities for Utilities.

    • Digital transformation of utilities
    • Real-time Customer Orders, Inquiries, Transactions
    • Real-time monitoring of Utility Processes
    • New investments in monitoring, understanding, and predicting customer behavior and operational events
    • Expansion of Artificial Intelligence and Machine Learning in the operational landscape

    This innovative solution provides businesses with pre-defined report templates or carefully curated bundles tailored to capture key metrics and insights. Designed for swift integration into various systems, these packages eliminate the time-consuming and often intricate process of constructing reports from scratch. By streamlining this crucial function, businesses can swiftly access and analyze the necessary information, ensuring timely decision-making. This offering enhances operational agility and ensures consistent, standardized reporting across the board.

    Our experts enable you to transform operations with cutting-edge technology. Our solutions encompass RPAs and AI-driven Chatbots for enhanced efficiency, empowering businesses with advanced automation capabilities.

    RPAs with an AI-driven Chatbot

    The fusion of Robotic Process Automation (RPA) and AI-driven chatbots offers a potent mix for high-volume, time-sensitive transactions like service turn-on/turn-off. RPA handles repetitive tasks swiftly and accurately, optimizing operational efficiency. On the other hand, AI-enabled chatbots provide 24/7 customer engagement, personalization, and intuitive assistance, elevating the user experience. This combination frees up human resources for more complex tasks, ensures compliance, and allows adaptive learning for continual improvement. It’s a scalable solution that harmonizes speed, accuracy, and customer-centricity.

    Reliable utility billing and customer system maintenance and support are available at a surprising price.

    Driving continuous innovation and operational efficiency, our comprehensive managed services cater to the evolving needs of utility management, ensuring sustained excellence while keeping pace with strategic advancements in the core product.

    Managed Services for Innovation and Efficiency

    Our managed services transcend traditional support, focusing on continuous improvement and innovation in utility operations. We proactively optimize Oracle Energy and Water solutions, ensuring advanced efficiency and reliability. Our experts monitor system performance, conduct health checks, and implement system patches and enhancements, all while maintaining best practices. This approach not only sustains but also enhances system capabilities, keeping operations in pace with technological advancements. With our managed services, utilities can focus on their core objectives, knowing their IT infrastructure and business applications are robust, agile, and future-ready.

    POD (ProductOriented Development) Design-Development services to clear defects and enhancement backlogs quickly and efficiently without a broad, long-term contractual commitment.

    Design

    We specialize in tailoring solutions that perfectly match client requirements, objectives, and the distinctive nuances of a utility’s processes. This ensures an accurate configuration of Oracle’s C2M solution to meet your specific needs.

    Build

    When executing the design, we bring the detailed design to life, ensuring a seamless configuration and integration of the C2M solution with the desired functionality.

    Test

    Our testing and automation services ensure flawless operation of the application and end-to-end solution, guaranteeing accurate processing, dependable regression tests, and a smotth transition to production.

    We help elevate utility management with tailored solutions like Testing Automation and Testing-as-a-Service for reliable, efficient automation of systems and regression testing at machine speed.

    CriticalRiver’s automated testing platform is built for meter to cash, to stop that disruption before it gets into production.

    We apply targeted on-line testing of top transactions – with repeatable test cases and data to ensure end users can still work, as well as batch comparison to ensure that the high volume of highly varied data in a nightly batch still produces expected results.

    Automated On-Line Testing

    • Foreseen conditions
    • Extended lifecycles
    • ‘Negative’ testing of conditions not expected

    Batch Comparison Testing

    • Very high volume of scenarios
    • Covers real production data scenarios

    With CriticalRiver’s Testing Automation Services, our clients can put enhancements and fixes into production and still sleep at night.

    Our Talent on-Demand solution offers flexible workforce options for organizations, providing access to skilled professionals on a temporary or project basis and without a long-term commitment. Benefits include:

    • Responding to changes in demand
    • Meeting evolving business and technology needs
    • Cutting labor costs and increasing efficiency and productivity
    • Accessing a larger pool of specialized experts

    Implementation Services

    Partner and Client-side delivery support from 1 to 50 resources – onshore, near shore, and offshore.

    Systems Integrator and Client-Side Implementation Services

    Our services encompass specialized Oracle Energy and Water solutions such as C2M, CCS, CCB, MDM, AMS, and MWM. We also support advanced metering infrastructure, energy data management, analytics (OUA), and on-premise to cloud transitions. With expertise in implementations, enhancements, patches, upgrades, maintenance, support, and managed services, our solution engagements foster operational excellence through technology, allowing the Utility to focus on its core competencies and performance metrics.

    Post-go-live SWAT Teams for Backlogs/To-Do Management

    We go beyond implementation, providing tailored post-go-live support ranging from short-term SWAT teams to long-term staffing solutions. Our “To-Do” backlog management teams specialize in swiftly tackling and resolving post-go-live system exceptions. This includes prioritization and sequencing of work, escalation aversion, exception resolution, and supporting continuous knowledge transfer to utility staff.

    End-to-End Utilities Integrations

    Utility Integrations facilitate the seamless connection of diverse systems used by utility companies, such as metering, billing, customer service, dispatch, field work, GIS, assets/ inventory, general ledger, banking/ financial transactions, credit, collections, safety, regulatory, etc.

    These integrations improve operational efficiency, streamline processes, and create real-time data flows for visibility into business operations. We support SOA Fusion, BizTalk, Workato, and other leading integration platforms.

    Data Conversion

    In an age where data is the new gold, ‘Data Conversion’ plays the pivotal role of a skilled artisan. This process meticulously translates data from one format or structure to another, ensuring its integrity and consistency. Whether it’s about ushering in new systems or merging diverse databases, data conversion ensures a seamless transition, preserving the essence and accuracy of the original data. By ensuring data remains both consistent and readily accessible, businesses can make informed decisions, build strategies, and offer value, all rooted in trustworthy data foundations. We specialize in large, complex data conversion programs for Oracle Energy and Water solutions.

    Data Services

    Utilities Reporting and Insights

    Vast Expansion of Data for Interrogation

    Digital Transformation, Artificial Intelligence and Machine Learning are driving a new universe of business realities and opportunities for Utilities.

    • Digital transformation of utilities
    • Real-time Customer Orders, Inquiries, Transactions
    • Real-time monitoring of Utility Processes
    • New investments in monitoring, understanding, and predicting customer behavior and operational events
    • Expansion of Artificial Intelligence and Machine Learning in the operational landscape

    This innovative solution provides businesses with pre-defined report templates or carefully curated bundles tailored to capture key metrics and insights. Designed for swift integration into various systems, these packages eliminate the time-consuming and often intricate process of constructing reports from scratch. By streamlining this crucial function, businesses can swiftly access and analyze the necessary information, ensuring timely decision-making. This offering enhances operational agility and ensures consistent, standardized reporting across the board.

    Process Automation and AI

    Our experts enable you to transform operations with cutting-edge technology. Our solutions encompass RPAs and AI-driven Chatbots for enhanced efficiency, empowering businesses with advanced automation capabilities.

    RPAs with an AI-driven Chatbot

    The fusion of Robotic Process Automation (RPA) and AI-driven chatbots offers a potent mix for high-volume, time-sensitive transactions like service turn-on/turn-off. RPA handles repetitive tasks swiftly and accurately, optimizing operational efficiency. On the other hand, AI-enabled chatbots provide 24/7 customer engagement, personalization, and intuitive assistance, elevating the user experience. This combination frees up human resources for more complex tasks, ensures compliance, and allows adaptive learning for continual improvement. It’s a scalable solution that harmonizes speed, accuracy, and customer-centricity.

    Managed Services

    Reliable utility billing and customer system maintenance and support are available at a surprising price.

    Driving continuous innovation and operational efficiency, our comprehensive managed services cater to the evolving needs of utility management, ensuring sustained excellence while keeping pace with strategic advancements in the core product.

    Managed Services for Innovation and Efficiency

    Our managed services transcend traditional support, focusing on continuous improvement and innovation in utility operations. We proactively optimize Oracle Energy and Water solutions, ensuring advanced efficiency and reliability. Our experts monitor system performance, conduct health checks, and implement system patches and enhancements, all while maintaining best practices. This approach not only sustains but also enhances system capabilities, keeping operations in pace with technological advancements. With our managed services, utilities can focus on their core objectives, knowing their IT infrastructure and business applications are robust, agile, and future-ready.

    Design-Development as a Service

    POD (ProductOriented Development) Design-Development services to clear defects and enhancement backlogs quickly and efficiently without a broad, long-term contractual commitment.

    Design

    We specialize in tailoring solutions that perfectly match client requirements, objectives, and the distinctive nuances of a utility’s processes. This ensures an accurate configuration of Oracle’s C2M solution to meet your specific needs.

    Build

    When executing the design, we bring the detailed design to life, ensuring a seamless configuration and integration of the C2M solution with the desired functionality.

    Test

    Our testing and automation services ensure flawless operation of the application and end-to-end solution, guaranteeing accurate processing, dependable regression tests, and a smotth transition to production.

    Testing Automation

    We help elevate utility management with tailored solutions like Testing Automation and Testing-as-a-Service for reliable, efficient automation of systems and regression testing at machine speed.

    CriticalRiver’s automated testing platform is built for meter to cash, to stop that disruption before it gets into production.

    We apply targeted on-line testing of top transactions – with repeatable test cases and data to ensure end users can still work, as well as batch comparison to ensure that the high volume of highly varied data in a nightly batch still produces expected results.

    Automated On-Line Testing

    • Foreseen conditions
    • Extended lifecycles
    • ‘Negative’ testing of conditions not expected

    Batch Comparison Testing

    • Very high volume of scenarios
    • Covers real production data scenarios

    With CriticalRiver’s Testing Automation Services, our clients can put enhancements and fixes into production and still sleep at night.

    Talent on Demand

    Our Talent on-Demand solution offers flexible workforce options for organizations, providing access to skilled professionals on a temporary or project basis and without a long-term commitment. Benefits include:

    • Responding to changes in demand
    • Meeting evolving business and technology needs
    • Cutting labor costs and increasing efficiency and productivity
    • Accessing a larger pool of specialized experts

    Our Holistic Approach

    We adopt a holistic system implementation and optimization approach, ensuring that every facet of your Oracle Energy and Water, SAP Utilities needs is addressed with precision and finesse.

    Design

    We provide tailored solutions that align with our clients’ requirements, objectives, and the unique nuances of their utility processes, ensuring precise customization of Oracle solutions to meet their needs.

    Build

    The build phase then takes this tailored blueprint and actualizes it, ensuring that the Oracle system is seamlessly integrated and customized to deliver the desired performance.

    Test

    The test service, essential in any robust system deployment, ensures that it operates flawlessly before the Oracle utility system goes live, guaranteeing smooth transitions and minimizing disruptions.

    Success Stories

    Why CriticalRiver

    At CriticalRiver, we excel as a leading Oracle Energy and Water, SAP Utilities partner. Leveraging our expertise in partner products, we offer tailored solutions and cutting-edge managed services. With a global delivery model spanning the US, Philippines, and India, we provide 24/7 support for design, development, and testing, ensuring cost-effective models for implementation, post-production support, cut-over support, backlog management, multi-platform utility analytics, test automation, RPA, and more. Our core competencies include functional and technical architecture, testing, training, data conversion, fusion SOA suite, and workstream leadership.

    Our dedicated Utilities Innovation Lab provides a transparent, agile, adaptable approach to meet your Oracle Energy and Water, SAP Utilities product needs while minimizing costs and maximizing ROI.

    We excel in test planning, scripting, and execution, including test automation QA services based on client requirements.

    We offer flexible engagement models with onsite, offsite, onshore, near-shore, and offshore consultants.

    Certifications

    Certifications

    Customer Cloud Service 2021

    Implementation Specialist Certification

    Infrastructure Certification

    and OCI Saas Platform Relationship

    Certifications

    Customer Cloud Service 2021

    Let’s Start Something New

      You can also email us directly at contact@criticalriver.com